The Power of Employee Engagement in Medical Device Manufacturing

In the medical device industry, employees are at the heart of every organization. They play a vital role in ensuring product quality, satisfying clients, and representing the company with the specific expertise that is required within this highly-regulated industry. However, employee engagement is often overlooked, and the consequences can be detrimental to the overall success of the company.

1. Product Quality and Industry Knowledge: Employees in medical device manufacturing companies are responsible for maintaining high product quality and staying up-to-date with industry knowledge. Engaged employees who are knowledgeable and committed to their work drive the differentiation that transforms a “good” company to a trusted partner. By investing in employee engagement, we believe that Lowell is a step ahead in meeting the highest quality standards and maintaining a competitive edge.

2. Client Satisfaction and Service: Engaged employees have a direct impact on client satisfaction and service. When our employees feel valued and motivated, they are more likely to provide exceptional service to clients and go above and beyond to meet their needs. This leads to higher client satisfaction, positive word-of-mouth referrals, and an enhanced reputation in the market. By prioritizing employee engagement, we have created a customer-centric culture that drives long-term success.

At Lowell, we start early in establishing a culture of success:

As part of our new employee efforts, we have implemented the Lowell U program to enhance the onboarding experience. Effective onboarding sets the stage for an employee’s journey within the organization, helping them understand the company’s culture, values, and goals. As we create the content, our hope is to provide a comprehensive onboarding program that goes beyond job-specific training and can ensure that new employees feel supported, engaged, and motivated from day one.

One specific topic that has helped our team is emphasizing the company’s commitment to making an impact on improving patients’ lives. In connecting the dots from each of our roles to the patients we serve, we have been able to create a sense of purpose and connection for employees. This comprehensive onboarding approach has resulted in increased employee satisfaction and impressive retention rates within our team, which further benefits our customers. Approximately 30 percent of our workforce has been with Lowell for over 20 years, which has helped create long-lasting relationships with our customers.

In any industry where tailored expertise is critical, like the medical device manufacturing industry, employee engagement and consistency are a huge key to success. By investing in employees from day one of onboarding and continually working to foster a supportive and open company through ongoing communications, Lowell has built a strong foundation for quality that will endure.